29–31 October · Free shipping on all orders

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Need personal assistance? Send us a request about an order, an item or anything else you're curious about.

We handle every request with the utmost care. Our customer care team will reply within 48 hours.

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Frequently asked questions

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Frequently asked questions

Yes, all orders and return shipments include tracking. You can monitor your parcel in two ways:

1) By e-mail

As soon as your order ships (or your return is picked up), you will receive a confirmation e-mail containing a tracking link or number.

2) From your Glowmere account

Create a profile or log in to your profile. Go to the 'My orders' section to follow the status of your shipment or return at every stage of the process.

Go to my orders

Read more: Shipping and returns

Online payments are not yet available. Checkout does not currently place an order or take payment. Available methods will be shown once payments are activated.

Glowmere offers new cashmere clothing and accessories. Explore the collection and consult each product page for material, measurements and care instructions.

Review the stated material, images and care instructions.

Use the measurements on the product page to assess the fit.

Read more: Product information and quality

Request a return within 30 days of delivery. Change-of-mind return postage is paid by the customer; Glowmere covers return postage for defective or incorrect items.

To be eligible for a return, the item must be:

◦ In its original condition and never used

◦ Complete with the tag intact and still attached

You can start the process by contacting our customer care via or by e-mail.

Read more: Shipping and returns

We ship to supported destinations worldwide, including the European Union and United States.

Delivery times

◦ Standard shipping: estimated delivery times are shown at checkout

◦ Express shipping: availability and estimates are shown at checkout

Shipping costs

Shipping costs are shown before payment.

Import duties are paid by Glowmere.

As soon as your order ships, you will receive an e-mail with the tracking code to monitor your parcel in real time.

Read more: Shipping and returns