Order tracking

To track your order, log in to your account under “My orders” or use the tracking link in the shipping confirmation e-mail.

Tracking becomes active after the carrier has collected and scanned the parcel.

From shipment to delivery

Orders are processed on business days, excluding public holidays. The dispatch estimate shown at checkout begins after payment and stock availability have been confirmed.

1. Worldwide delivery: We ship throughout the European Union, to the United States and to other supported international destinations shown at checkout.

2. Real-time tracking: When the parcel is handed to the carrier, you will receive a shipping confirmation e-mail with a tracking link.

3. Receiving and checking your parcel: Please inspect the packaging on delivery. If the parcel or an item is damaged, photograph it and contact customer care as soon as possible.

We do not ship to P.O. boxes. Someone must be present at the time of delivery.

Availability, delivery methods and estimates depend on the destination and are confirmed before payment at checkout.

Shipping times and costs

Glowmere bears import duties for international orders. Customers will not be asked to pay additional import duties upon delivery.

European Union delivery

The available service, estimated delivery window and any shipping charge are calculated from the delivery address and shown before payment.

United States and worldwide delivery

International delivery options, estimated transit times and any shipping charge are shown at checkout. Remote destinations may require additional transit time.

Delivery estimates begin when the parcel is handed to the carrier. Customs processing, severe weather, carrier disruption or other events outside our reasonable control may cause delays, but import duties remain Glowmere's responsibility.

Shipping address changes and delays

It is not possible to change the delivery address once the order has already been shipped. For timely changes before shipment, please contact our customer care immediately.

Delivery times are indicative. While we do our utmost to ensure punctuality, Glowmere cannot be held responsible for unforeseeable delays directly attributable to the courier or due to force majeure (strikes, adverse weather conditions, checks by the authorities).