Tracking your return

To check the status of your request, you can use the tracking link in our e-mail or log in to your account under “My orders”.

Note: Once the refund is complete, the status will change to “Refunded”.

Returns policy

You may request a return within 30 calendar days after delivery. This voluntary 30-day return period is in addition to any mandatory consumer rights that apply in your country.

Items must be returned unworn, unwashed, unaltered and in their original condition, with all tags attached and original packaging included. You may handle an item only as reasonably necessary to assess its nature, characteristics and fit. This policy does not limit rights relating to faulty, damaged or incorrectly supplied goods.

Return procedure

1. Request authorization: Contact customer care through our contact form or by e-mail within 30 days of delivery. Include your order number, the item being returned and the reason for the return.

2. Wait for return instructions: We will confirm eligibility and provide the designated return address. Do not send a return to our registered office or to any address not supplied in the authorization e-mail.

3. Ship the return: For a change-of-mind return, the customer arranges and pays for tracked return shipping. Keep the receipt and tracking number until the refund is complete. Glowmere pays the return cost when an item is faulty, damaged in transit or incorrectly supplied.

4. Pack the item securely: Place the item and all original packaging inside a protective shipping box. The customer remains responsible for the return parcel until it reaches the designated return location.

Returns sent without authorization, sent cash-on-delivery or sent to the registered office may be refused or delayed.

Times and refund

After the return is received and inspected, we aim to issue an eligible refund within 7–10 business days. We will e-mail you when the refund has been submitted.

Refunds are made to the original payment method. Your bank or payment provider may require an additional 5–10 business days to display the credit.

For an EU consumer exercising the statutory right of withdrawal within 14 days after delivery, we will also refund the least expensive standard outbound delivery charge offered for the order, as required by applicable law. For voluntary returns requested from day 15 through day 30, the original outbound shipping charge is not refundable unless the item was faulty, damaged or incorrectly supplied.

Original and return shipping costs are refunded when the return results from a faulty, damaged or incorrectly supplied item. Import duties paid by Glowmere are never deducted from an eligible customer refund.