Seller information

The online store is operated by Glowmere Limited, business registration number 81356557.

Business registration certificate number: 81356557-000-10-26-9.

Registered office: Unit 903, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.

Customer care: info@glowmere.com · +49 170 8870234.

Right of withdrawal and returns

Glowmere offers a voluntary return period of 30 calendar days from delivery. This policy does not replace or restrict any mandatory consumer right. Consumers in the European Union retain the statutory right to withdraw from an eligible distance purchase within 14 days after delivery, subject to applicable exceptions.

Return costs: For a change-of-mind return, the customer arranges and pays for tracked return shipping. Glowmere pays reasonable return shipping costs when an item is faulty, damaged in transit or incorrectly supplied.

Return authorization: The customer must contact customer care before shipping. The designated return address will be provided in the authorization e-mail. Returns must not be sent to the registered office unless expressly instructed.

Return condition: Products must be returned unworn, unwashed, unaltered and in their original condition, with all tags attached and original packaging included. Handling reasonably necessary to assess the nature, characteristics and fit of the goods does not affect statutory rights, although the customer may be responsible for diminished value caused by excessive handling.

Prices and payment methods

Prices are displayed in the currency of the selected shopping region. Review the final amount, currency and delivery charges before placing an order.

Online payments are not yet available. Checkout does not currently place an order or take payment. Available methods will be shown once payments are activated.

Shipping and delivery

Glowmere ships throughout the European Union, to the United States and to other supported worldwide destinations displayed at checkout.

Available delivery services, estimated delivery windows and any shipping charges are displayed before payment. Glowmere bears import duties on international orders, so customers will not be asked to pay additional import duties upon delivery.

Return conditions

Glowmere sells new apparel and accessories. Returned goods must be unworn, unwashed, unaltered, free from fragrance, cosmetics and other marks, with all tags attached and original packaging included.

Nothing in these conditions excludes remedies for goods that are faulty, damaged or not as described. Any reduction for diminished value will be assessed reasonably and only where permitted by applicable law.

Refunds

Eligible refunds are issued to the original payment method after the return is received and inspected. Glowmere may withhold the refund until the goods are received or the customer supplies evidence of shipment where applicable.

For an EU consumer exercising the statutory withdrawal right within 14 days after delivery, Glowmere will refund the least expensive standard outbound delivery charge offered for the order, as required by applicable law. For voluntary returns requested from day 15 through day 30, original outbound shipping is not refundable unless the item was faulty, damaged or incorrectly supplied.

Complaints and dispute resolution

Contact info@glowmere.com about a complaint. Mandatory access to competent courts and consumer remedies is unaffected. Voluntary dispute resolution requires agreement.

Applicable law and mandatory consumer rights

These Terms are governed by the laws of Hong Kong. Mandatory consumer protections and rights to competent courts in the country of habitual residence remain unaffected.

Legal guarantee and product conformity

Products must conform to their description and meet mandatory quality and safety requirements. Consumers are entitled to the remedies provided by the law applicable to their purchase when goods are faulty or not as described.

Depending on applicable law and the circumstances, remedies may include repair, replacement, a price reduction or refund. Contact customer care promptly with the order number and photographs of the issue.